Privacy Policy

As a company operating online we care about our privacy policy and data protection and strive to ensure our clients information is safely stored and our users are fully informed about data we process, store or use in various scenarios.

We have created this page to keep you updated on our data protection policies. If you would like to know a bit more, please, contact us using our contact form.

Data processing and collection on this website ("website") is done by Fox and Mole Limited. The scope of collected data depends on the actions you take during your time on the website.

Information purposes

If you use the website for information purposes only – you do not fill any forms for registration, purchase, contact information – your web browser automatically sends us some data about your website usage:

  • Browser software information.
  • Operating system.
  • Device data.
  • Visited web pages.
  • Cookies.

Account Data

Should you wish to register an account with us, we would need to know your email address, password for online access, your name and surname. We enforce some rules to make sure that your password is difficult to guess: it must be at least 8 symbols long, have one upper case letter, one lower case letter, one digit and one of the special symbols !, #, $, %, @, ^. Additionally your password is stored encrypted.

You can add address information to your account to ease your checkout experience.

Purchase Information

If you decide to purchase a products from the website, you will need to provide us with your shipping and billing details, recipient name and surname, contact phone number and email for order confirmation and any extra communication related to your purchase. In case you purchase product when you are logged in your account, we will add your new order to your account order history.

Reasons for Data Collection

We have to collect the data described above for various reasons:

  • To provide you with access to the website.
  • To fulfil our contractual obligations in case you purchase a product from us.
  • To obtain statistical data about user experience on the website.
  • To keep you informed about our latest products, services and offers. We won't send you any marketing material unless you give us consent to do so.

Data Disclosure

In general, your data will only be allowed to a limited number of employees within Fox and Mole Limited organisation that require such information to fulfil your order, answer your queries about our services, products, etc. or for shipment purposes.

In rare cases, we may have to transfer your data on request of third parties empowered to do so by law to the extent permitted by law.

Sometimes we deal with service providers that are necessary to run our day-to-day business and fulfil our contractual obligations towards our clients, for example, delivery companies. In such cases we disclose just enough information to fulfil our contractual obligations.

Data Storage Length

Depending on your website usage history, we may need to store your data for different time period.

If you create an account with us but do not place any orders, we will keep your account details until you ask us to delete your account.

If you have any open orders with us, we can't delete your account until we fulfil our contractual obligations towards you.

In general, we keep your data until explicitly asked to delete it – this happens because we create bespoke perfume and provide you with an option to re-order previous blends regardless of whether you have an account or not.

Cookies

Privacy Queries

In case you would like to contact Fox and Mole Ltd about privacy and data protection, please use the contact form.